Delivery & Pick-Up
Because we know how important it is to get the supplies you need, we aim (but do not guarantee) to deliver all orders the next working day. Certain items such as furniture, home entertainment & appliances, office machine and deliveries to remote locations may take longer. Orders received by us before 5pm are normally delivered the next working day between the hours of 9.00am to 6.00pm. Orders placed after 5pm or on a Weekend or Public Holiday will not be delivered next working day. Please note we cannot deliver to P.O. Boxes or BFPO addresses. We cannot provide you with any information on the exact time of delivery, as we do not know which route the driver will take. We can only say whether or not the order has been dispatched for delivery that day, or if there have been any problems. If you have not received your order by the morning of the day after the scheduled delivery date, then please contact us.
For products under the Technology category allow 2-7 working days for delivery.
For furniture orders the delivery time is between 2 and 5 weeks as some goods are delivered directly from the manufacturer. For this type of order, our customer support team will email you with an order confirmation. In addition, for furniture orders, you will be contacted approximately 48 hours prior to delivery. If a delivery date has been agreed but the delivery is not accepted on that date, a cancellation fee will apply. Please note that we are unable to deliver furniture outside Cyprus.
Our delivery commitment is subject to the product(s) that you ordered being in stock and us taking successful payment. Don’t worry, if we cannot ship to you right away, we will be in touch.
We know how important it is to get your order to you as quickly as possible. However there may be times when our courier is unable to deliver your package on time due to factors that are out of our control; for example – extreme bad weather or a broken down vehicle. We can only apologise for this and for any inconvenience caused, and we will keep you informed of the progress.
The goods delivered remain property of CasaBella Imports Ltd until complete payment of the invoice.
Unfortunately, we are unable to process orders for international delivery via the website. To place an order for international delivery, please send an email with your request to firstname.lastname@example.org . Deliveries are charged based on weight and destination and can take between 3 and 15 working days. We will send you an email advising of the delivery costs before processing the order and any additional cost will be charged to your card/account, if applicable.
Returns & Cancellation Policy
Customers have the right to return all products within 7 days of delivery or pickup, for purchases from Casabella Store and if approved unilaterally by our company.
Also, the right to return all products within 14 days of delivery or pickup, for purchases from our online shop.
If a product is opened/unopened, unused, in its original packaging
Return at CasaBella shop within 7 working days from delivery or pickup date, along with the receipt of purchase.
The product will be checked from our Service Department and if it complies with our Warranty Policy we will proceed with the exchange.
In case of purchase from our online shop you can return at CasaBella shop within 14 working days from delivery or pickup date, along with the receipt of purchase.
The product can be exchanged with voucher of equivalent value or with other product of equivalent value.
In case of purchase from our online shop, you can receive a refund for the value of your purchase.
If a product is Faulty or not fully functioning
Return at CasaBella shop, along with the receipt of purchase and its original packing.
The product will be checked from our Service Department and if it complies with our Warranty Policy we will proceed with exchange or repair.
The product can be exchanged with the same product or other product of equivalent value.
If the product needs to be repaired we will inform you about the available options you have.
In any case we may request from the customer to allow a reasonable period of time for us to carry out any technical inspection to the product.
We will NOT charge you for inspection fees in any case.
For Technology products:
1) The product must be restored to factory settings and must have all personal data cleared, wiped, and deleted - Including but not limited to:
a. Any usernames or passwords or other security settings
b. Any software installed on the device which was not pre-installed from factory
c. Any personal documents, music, video, images, or other media files which were not present at point of sale
d. Any saved user data within internet browsers including but not limited to:
e. Automatic login information, email addresses, saved passwords, etc.
2) The product must be returned with all original packaging, including:
a. Any accessories included with the product such as power cables, USB cables, cases or covers, headphones, kettle leads, and any other accessory which was present in the product packaging at point of sale
b. Any and all user documentation such as instruction manuals, warranty leaflets, advertisement documents, license keys or keycards, and any other paperwork which was present within the product’s original packaging at point of sale.
3) The product(s) must be returned in full – if it has been purchased as part of a group, multi-buy, when bought with, or bundle offer – all products purchased as part of that individual product sale must be returned
a. For example, if a bundle of a Laptop, Laptop Bag, Mouse, Keyboard, and Software was sold – in order to be eligible for a refund in full, all components to that bundle must be returned simultaneously.
4) All the above criteria must be met in order for a refund to be issued.
5) Please be aware that we are unable to cancel, refund, or exchange the following products:
a. Products which have been personalised for you such as stationery, or gifts.
b. CD’s, DVD’s or Computer software which has been unsealed by you
c. Food and Drink or other perishable items (Due to health and safety regulations)
All credits exclude original delivery charges, if applicable.