Delivery & Pick-Up

1.        Pick-up from CasaBella Store: FREE for customer collection regardless of the order’s value. Order processing time is 2 to 48 working hours depending on stock availability. When your order is ready for pick-up you will receive an SMS on your mobile. Your order will be held for 14 days. If in this time your order is not collected, it will be returned to our warehouse and a refund will be processed in accordance with our Returns Policy. 
2.        Pick-up from ACS Courier Office: Select one of the ACS offices in your area. FREE for orders of €30 (incl. VAT) or more, if below this figure only €1 (incl. VAT) is applied to orders. Allow 1-2 working days for processing. When your order is ready for pick-up you will receive an SMS on your mobile.
3.        Delivery to an address: Orders delivered to your home address or to an alternate delivery address are FREE of charge on orders of €30 (incl. VAT) or more. Below this figure, a charge of €5 (incl. VAT) is applied to orders. Usually we deliver in 1-3 working days. In cases of remote locations where home delivery cannot be carried out, you can choose one of the two pick-up options.

Because we know how important it is to get the supplies you need, we aim (but do not guarantee) to deliver all orders the next working day. Certain items such as furniture, home entertainment & appliances, office machine and deliveries to remote locations may take longer. Orders received by us before 5pm are normally delivered the next working day between the hours of 9.00am to 6.00pm. Orders placed after 5pm or on a Weekend or Public Holiday will not be delivered next working day. Please note we cannot deliver to P.O. Boxes or BFPO addresses. We cannot provide you with any information on the exact time of delivery, as we do not know which route the driver will take. We can only say whether or not the order has been dispatched for delivery that day, or if there have been any problems. If you have not received your order by the morning of the day after the scheduled delivery date, then please contact us.

For products under the Technology category allow 2-7 working days for delivery.
For furniture orders the delivery time is between 2 and 5 weeks as some goods are delivered directly from the manufacturer. For this type of order, our customer support team will email you with an order confirmation. In addition, for furniture orders, you will be contacted approximately 48 hours prior to delivery. If a delivery date has been agreed but the delivery is not accepted on that date, a cancellation fee will apply. Please note that we are unable to deliver furniture outside Cyprus.

Our delivery commitment is subject to the product(s) that you ordered being in stock and us taking successful payment. Don’t worry, if we cannot ship to you right away, we will be in touch. 
We know how important it is to get your order to you as quickly as possible. However there may be times when our courier is unable to deliver your package on time due to factors that are out of our control; for example – extreme bad weather or a broken down vehicle. We can only apologise for this and for any inconvenience caused, and we will keep you informed of the progress. 

The goods delivered remain property of CasaBella Imports Ltd until complete payment of the invoice.

International Delivery

Unfortunately, we are unable to process orders for international delivery via the website. To place an order for international delivery, please send an email with your request  to info@casabella.com.cy . Deliveries are charged based on weight and destination and can take between 3 and 15 working days. We will send you an email advising of the delivery costs before processing the order and any additional cost will be charged to your card/account, if applicable.